ACCESSIBILITY – Easy Read Guide

⭐ Before You Visit

•          You can get help booking tickets or talking about your access needs.

•          The museum is quieter in the mornings and late afternoons.

•          Some areas may have bright lights or crowds.

•          Some events may be noisy.

•          Armourfest Saturday = quieter

•          Armourfest Sunday = loud noises, bangs, gunfire

•          You can bring comfort items, ear defenders, snacks, medication, mobility aids, or communication devices.

🚗 Getting Here

•          Blue Badge parking is close to the entrance. It may be busy at peak times.

•          There is a drop‑off point near the entrance for people with limited mobility.

•          Buses and taxis can drop you off nearby. Tell the driver if you need help.

🚪 Arriving

•          The entrance has step‑free access.

•          If queues are difficult, ask staff for priority or alternative entry.

♿ Inside the Venue

•          You can use your own wheelchair or mobility aid. A small number may be borrowed.

•          There are seats and rest areas around the venue.

•          There is an accessible toilet.

•          Assistance dogs are welcome. Water bowls and toilet areas can be provided.

🧠 Sensory & Neurodiversity Support

•          Sensory backpacks with ear defenders and fidget items are available.

•          You can ask for a quiet space at any time.

🗣 Communication Support

•          Staff use autism‑friendly and inclusive communication.

•          Large print or Easy Read materials can be provided.

🍽 Food, Drink & Medication

•          The café has different food options.

•          You can bring your own food if needed for medical or sensory reasons.

•          Ask staff for allergen information.

🧑‍🤝‍🧑 Carers & Companions

•          Carer tickets may be free for essential companions.

•          Carers can use all seating, rest areas, and accessible toilets.

💬 If You Need Help

Staff are happy to help with:

•          directions

•          finding a quiet space

•          navigating the building

•          taking a break

They want your visit to feel comfortable and stress‑free.

📞 Contact Us 01508 532650 / 07703 337714

If you want to talk about your needs before you visit, please get in touch. The team is happy to help you plan your visit