Terms & Conditions
Terms and Conditions for Norfolk Tank Experience:
Norfolk Tank Museum Experience vouchers do not have a value stated on them. They entitle the holders to the experience stated on them. All Norfolk Tank Museum vouchers (‘Vouchers’), carry a unique serial number which must be quoted when dealing with Norfolk Tank Museum. Vouchers must be kept safely and securely and should be taken on the day of the experience and surrendered to NTM. We cannot accept responsibility for any loss that may occur as a result of theft, impersonation or indemnity fraud!
Order:
The placing of an order constitutes your acceptance of Norfolk Tank Museum’s terms and conditions of trading but does not constitute the creation of a contract. Norfolk Tank Museum reserve the right to decline to process an order for any reason whatsoever. The contract is between you and Norfolk Tank Museum once we have processed your order and received payment. For the protection of our customers if an order cannot be fulfilled for any reason Norfolk Tank Museum will promptly refund all monies. Duplicated orders are sometimes inadvertently placed or dispatched. We asked that you return any duplicates immediately or contact us for further instructions. Should both vouchers be used we will be entitled to claim payment for the cost incurred.
International and overseas orders:
All prices shown on Norfolk Tank Museum’s website are in GBP and all transactions are conducted in GBP. If ordering from overseas or from a foreign currency account you maybe charged fees by your bank to process the transaction, these fees are in addition to any price on our website and beyond our control.
Experience Descriptions, Formats and Durations:
Experience descriptions, formats and timings given on Norfolk Tank Museum’s website and in any other literature are only intended to present a general idea of the experience and shall not be considered binding. In particular, photographs are for illustration purposes only and do not form any part of the contract between you and Norfolk Tank Museum. Experiences may be on ‘Open’ days, meaning that other members of the public might be taking part too; this could mean taking your turn with other members of the public. If delays, curtailments and breakdowns are not within Norfolk Tank Museum’s control we cannot be held liable. Experiences may occasionally be withdrawn for reasons outside of our control and Norfolk Tank Museum cannot be held liable for any costs incurred as a result of this. Should this occur you or your recipients should be advised and offered the opportunity to exchange the voucher for one of the same face values. If alternatives are available, no refund will be offered.
Availability:
The recipient is free to book their preferred date within the voucher validity period. Experiences are subject to availability and in some cases may be subject to weather conditions (if your experience is weather-dependent, we advise phoning the us before you set out to confirm the event will take place). We recommend booking as early as possible as you must have undertaken your experience before the expiry date printed on the front of your voucher. We strongly advise that you do not make any travel, accommodation or other arrangements until you have received confirmation of your booking. Restrictions: Most experiences are subject to restrictions. These could include (but not limited to) age, height, weight, physical and medical restrictions, please check before making your booking. It is your responsibility to ensure that you choose an experience appropriate for the intended recipient and it is the responsibility of the recipient to double[1]check that the restrictions are not prohibitive. If you are unsure of the suitability, please telephone us and we will be happy to advise you.
Spectators:
Spectators are usually welcome; children must be supervised at all times. Prices and locations: We reserve the right to vary the prices of the experiences which we offer.
Despatch: Norfolk Tank Museum cannot be held responsible for any goods damaged in the post or any postal delays.
Security: Vouchers are valuable documents and cannot be replaced if they’re lost, damaged or stolen and are invalid if altered or tampered with. Norfolk Tank Museum accepts no liability in these circumstances.
Validity:
The voucher validity period is generally 9 months from date of purchase unless otherwise stated. Experiences must be booked and undertaken prior to the expiry date printed on the front of the voucher, otherwise the voucher will be deemed to be invalid and no liability will be accepted by Norfolk Tank Museum.
Extensions:
The validity period of most vouchers may be extended once only at Norfolk Tank Museum’s absolute discretion for a period of 9 months upon payment of a £20 administration fee. This fee, along with the original voucher, must be returned to Norfolk Tank Museum for an extension to be processed. If the price of your chosen experience has increased, you will have to pay the difference between the new price and your voucher. Please note that expired vouchers or promotional vouchers cannot be extended under any circumstances.
Disclaimers: Participants will be required to sign a liability disclaimer for the Norfolk Tank Museum before being allowed to ride in or drive any of the military vehicles. NTM are fully insured for standard public liability within the Museum, but speciality rides cannot be covered. All reasonable care is taken for the participants’ safety as well as that of the operator and staff.
Refunds:
A full refund is available, as long as your voucher is returned to us within 7 working days of receipt. A refund can only be made to the purchaser. A refund cannot be given once a booking has been made or for extended, expired or exchanged vouchers. Refunds are not given for mailing, fulfilment and express carry charges or personalised items. All transactions are in GBP. Norfolk Tank Museum is not liable for any fees imposed by your bank, building society or any other third-party organisation as a result of placing an order overseas. Fluctuations in exchange rates may mean that you receive a differing amount back from the original paid total once conversion from GBP to required currency has taken place. Norfolk Tank Museum will not reimburse losses arising from such fees or conversions and will refund only the amount received in GBP at time of order.
Returns: The cost of returning your voucher for exchange or refund will not be born by Norfolk Tank Museum and we strongly recommend that a secure delivery service such as Royal Mail Special Delivery (with postal insurance as appropriate) is used as vouchers cannot be exchanged or refunded until they are received by us.
Problems on the day:
We welcome your feedback on all our experiences. If you encounter a problem on the day please immediately bring it to the attention of the host or experience operator at the venue so that they have a chance to put matters right. If you have attempted resolution but the problem was not resolved on the day, please write to us within a week of your experience (providing your voucher serial number, participant’s name including who you spoke to on the day) and we will be happy to take the matter up. The address to write to is: Norfolk Tank Museum, Station Road, Forncett St Peter, Norfolk NR16 1HZ. Please note that the operator will have the opportunity to investigate and respond.
Cancellation by the Norfolk Tank Museum:
If an experience is cancelled by the Norfolk Tank Museum before or on the day of the event due to circumstances beyond their control, the Norfolk Tank Museum will arrange to rebook the participant at a mutually agreed time on our behalf. Norfolk Tank Museum cannot be held liable for any costs including (but not limited to) travel expenses or pre-booked accommodation costs incurred by the participant in the event of a cancellation and Norfolk Tank Museum’s total liability for any claim in connection with an Norfolk Tank Museum experience shall be limited to the price paid for the experience. Cancellation by participants: Once you make a booking with the Norfolk Tank Museum you are bound by their terms and conditions. Make sure you understand the rules regarding changing or cancelling a booking (particularly at short notice), as a refund will not be offered in the case of infringement of these rules. Norfolk Tank Museum may provide a replacement voucher in the event of a cancellation by the participant owing to circumstances beyond their control. Enjoy your experience